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  judit

  för 1 år sedan

  Verifierad köpare

  Too old

  Not sure how long this palette sat in the warehouse in moist conditions but you can not use mine, specifically the white. Totally disappointed. Pictures attached, can not pick it up with a brush!

  

  
  1 gillar

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  ida
  Kundtjänst på Lyko
  för 1 år sedan
  Hi Judit! 🤗
  
  Just as Jenny has commented here above, please register a complaint via your orderhistory ➡ the order in question. This gives us a chance to take a closer look at your product. 🕵️‍♀️💞
  
  Have a nice day! 🌷
  Gilla

  
• 

  judit

  för 1 år sedan

  Product is moist

  My product is faulty or old or had moisture damage. Unable to use the glittery white shade as it is just stuck together and falls out in pieces from the pan. Smudges, in blocks, can not take it out with a brush. Other 2 colours are also bit moist but can work with a brush. Just opened the package, picked it up yesterday. Very disappointed, has to throw the white shade out.

  

  

  +1
  1 gillar

  1 kommentar

  740 visningar

  emma
  Kundtjänst på Lyko
  för 1 år sedan
  Hi Judit 🌞👋🏼
  
  Oh no, that doesn't sound good! 😥
  I see that my nice colleague has responded to your review and I refer you to register a complaint on your account, under "order history" so that we have the opportunity to take a closer look at this and help you further with this case in the best way. ❤
  
  Have a nice day! 💗
  Gilla